MedVoice
MedVoice is a cutting-edge telemedicine doctor-patient communication platform developed for Compass Preventive Health Inc. in Canada. Designed to facilitate seamless pre-appointment communication between patients and healthcare providers, MedVoice bridges the gap between traditional and virtual care. The platform empowers users to connect with their doctors from the comfort of their home, office, or while on the go—breaking geographical barriers and enhancing healthcare accessibility. Available on Web, Android, and iOS, MedVoice supports confidential and efficient interactions, laying the foundation for more personalized, timely, and proactive healthcare.
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Client Challenge
Before MedVoice, there was a noticeable disconnect between patients and healthcare providers in the lead-up to appointments. Compass Preventive Health Inc. recognized that this lack of communication hindered the effectiveness of consultations and limited the potential for personalized care. They approached us with a clear objective: to create a solution that would open a meaningful dialogue between patients and doctors—before the appointment even began.
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Lack of Pre-Appointment Communication
Compass Preventive Health Inc. identified a critical gap in the patient journey—there was no structured way for patients to communicate with their doctors before appointments. This lack of early interaction meant that physicians often entered consultations without a clear understanding of the patient's symptoms, concerns, or medical context.
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Missed Opportunities for Personalized Care
Without a mechanism for patients to share relevant health information ahead of time, doctors had to spend the initial part of each appointment gathering basic details. This reduced the time available for meaningful discussion and diagnosis, leading to missed opportunities for delivering more tailored, effective care.
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Patient Uncertainty and Provider Pressure
Patients often felt uncertain about what to share or how to prepare for their visit, while providers faced the pressure of piecing together information in real time. This situation created inefficiency and frustration on both sides, negatively impacting the overall healthcare experience.
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Need for a Cross-Platform Communication Tool
The client needed a versatile solution that could support seamless pre-visit communication across Web, Android, and iOS platforms. This tool would ensure patients could conveniently share their concerns in advance—no matter their device—helping providers deliver more focused, informed care from the very start of the appointment.
Our Solution
To bridge the communication gap identified by Compass Preventive Health Inc., we set out to create a solution that would transform the way patients and healthcare providers connect before appointments. Our goal was to design a tool that not only facilitated early dialogue but also made the entire process smarter, faster, and more personalized. This vision gave rise to MedVoice—a doctor-patient communication platform tailored to streamline pre-appointment communication and enhance the overall healthcare experience.
Smart Digital Forms with Adaptive Questions
To address the communication gap, we proposed developing a dynamic digital form system within the MedVoice app. These smart forms would adapt in real-time based on patient responses, ensuring that only the most relevant follow-up questions are asked. This approach allows for comprehensive, accurate information gathering before the appointment, enabling better preparation for both patients and healthcare providers.
Seamless Integration with Clinics
We built MedVoice to support smooth data flow between patients and healthcare providers, ensuring that submitted information is well-organized, accessible, and integrated into clinic workflows. This creates a more streamlined and efficient patient management process, benefiting both sides of the healthcare interaction.
Cross-Platform Application (Web, Android, iOS)
We designed MedVoice as a fully cross-platform solution, accessible via Web, Android, and iOS. This ensures patients can easily share their medical history, symptoms, or concerns using any device, removing technical barriers and increasing engagement.
Time-Saving for Healthcare Providers
By collecting essential patient information in advance, MedVoice reduces the administrative workload during appointments. Doctors are equipped with a clear summary of the patient’s inputs beforehand, enabling them to spend more time on personalized diagnosis and care.
Improved Patient Experience
MedVoice prioritizes usability. Its clean, intuitive interface simplifies how patients communicate with their doctors, making the experience less stressful and more empowering. It enables patients to reflect on their health at their own pace and articulate concerns clearly—before stepping into the clinic.
Requirements Analysis
Before development began, it was essential to gain a deep understanding of what MedVoice needed to achieve and how it would serve its users. Through a structured and collaborative requirements analysis phase, we worked closely with Compass Preventive Health Inc. to define the application’s goals, technical needs, and regulatory boundaries.
Stakeholder Consultation
During the Requirements Analysis phase, our team at BSUPERIOR System engaged in in-depth consultations with key stakeholders, including doctors, patients, and medical administrators across Canada. Through a series of structured meetings, we gathered valuable insights into their specific needs, expectations, and pain points related to pre-appointment communication. This collaborative approach helped us shape a solution that was both user-centric and practical.
Regulatory Compliance & Security
Given the sensitive nature of healthcare data, we ensured that privacy and security standards were a top priority. From the beginning, we evaluated the platform’s compliance with CASL (Canada’s Anti-Spam Legislation), HIPAA, and other relevant healthcare regulations. This helped us design a secure system that protects patient information and upholds industry best practices in data handling.
Functional Requirements
Our team reviewed existing processes and materials, including physical and PDF-based forms, to identify core medical questions and communication requirements. These were translated into a structured digital format with dynamic, stage-based questioning. The result was a set of intelligent, adaptive forms designed to collect critical information with accuracy and context.
Project Scope & Feasibility
We clearly defined the project’s scope, goals, and deliverables, along with a detailed analysis of required features, potential risks, financial considerations, and the resources needed. Establishing a realistic project timeline and roadmap allowed both our team and the client to align expectations and ensure a smooth design, development, and implementation process.
UI/UX Design & Prototyping
With the requirements clearly defined, we moved into the design phase—transforming strategic insights into tangible user experiences. The goal was to craft a user interface that felt intuitive and approachable, while also meeting the practical demands of both patients and healthcare providers.
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High-Level Design (HLD)
We mapped out the core system components, user journey, and data flow, providing a clear overview of how users interact with the application. HLD also accounted for critical challenges such as privacy, communication complexity, and integration needs.
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Low-Level Design (LLD)
At this stage, we defined the interconnections between application modules, detailed UI components, and laid out the underlying programming logic. This phase focused on the precise mechanics of how the platform would operate across Web, Android, and iOS environments.
Development & Implementation
Throughout development, our team worked collaboratively to address technical challenges and adapt to evolving user needs. The result was bringing the MedVoice vision to life.
Parallel Development of Web, Android, and iOS Apps
To ensure wide accessibility and platform consistency, we adopted a parallel development approach. A Single Page Application (SPA) was built for web users, while native Android and iOS apps were developed simultaneously. This strategy allowed us to maintain a unified user experience across all devices and meet tight project timelines without compromising quality.Doctor & Patient Dashboards
- Doctor Dashboard: Tailored for clinics and healthcare providers, the doctor dashboard enables easy access to pre-submitted patient information, form management, and appointment preparation tools. Doctors can efficiently view upcoming appointments and patient history, saving valuable consultation time.
- Patient Portal: Designed with simplicity in mind, the patient portal allows users to submit medical information, book appointments, and track their history in an intuitive, guided flow—making it easy for patients to engage with their care team proactively.
API Development & Authentication
At the heart of MedVoice lies a robust API, developed as the foundation for all platform interactions. We implemented OAuth2 authentication to secure communications between clients and servers, ensuring confidentiality and access control for sensitive medical data. This standardized and scalable approach also facilitated smoother third-party integrations.Deployment & Maintenance
After development was completed, our focus shifted to ensuring that MedVoice performed flawlessly in real-world conditions. To achieve this, we conducted a series of rigorous testing procedures:
Unit Testing
To ensure reliability at the core, our development team began with unit testing, verifying each component of the MedVoice platform independently. From user authentication to form submissions and data processing, every module was rigorously tested to confirm that it performed correctly on its own.
Integration Testing
Once individual modules were validated, we moved on to integration testing to ensure smooth communication between the API, database, and user interface. This step confirmed that all parts of the system worked together seamlessly and without conflict.
Performance Testing
Understanding the importance of platform stability under pressure, we conducted performance testing to measure how the application behaved under peak loads. This helped us optimize the system to handle high user volumes without compromising speed or functionality.
Security Testing
With data privacy as a top priority, we implemented end-to-end encryption and conducted thorough security audits. This ensured compliance with industry standards and protection of sensitive patient data against vulnerabilities.
User Acceptance Testing (UAT)
As the final step before launch, we ran User Acceptance Testing with real patients and healthcare providers. Their feedback validated that the system met expectations and was ready for real-world use, with any final refinements implemented before deployment.
Tech Stack
Web & API
Backend: Laravel (PHP)Frontend: Vue.js (JavaScript)Database: MySQLWeb Server: NginxCloud Hosting: AWS (Ubuntu OS)Payments Integration: Stripe API
Android App
Language: JavaFrameworks/Libraries: Dagger, Retrofit, Android JetpackServices: Firebase
iOS App
Language: SwiftUI Framework: UIKit
Post-Development Process
From launch to continuous improvement, our commitment is to provide a secure, scalable, and user-centric telemedicine platform that supports both healthcare providers and patients with confidence and care.
After passing all quality checks, MedVoice was launched in a staging environment for final validation, followed by a smooth transition to the production environment, ensuring minimal disruption and maximum reliability.
Our team maintains continuous monitoring of system performance, server health, and error logs to catch and resolve issues proactively. We also release regular software updates to introduce new features, enhance performance, and ensure top-tier security.
MedVoice was built with growth in mind. We implemented horizontal and vertical scaling strategies, backed by load balancing, to distribute traffic evenly and maintain fast, reliable access—no matter how large the user base grows.
Security is never static. We regularly perform HIPAA and CASL compliance checks and conduct security audits to ensure MedVoice remains aligned with the latest data protection standards. With end-to-end encryption in place, patient information is fully protected at all times.
Results & Impact
Today, MedVoice stands as a powerful digital healthcare tool, delivering measurable benefits to both patients and providers. It’s more than just an app—it’s a step forward in redefining the future of patient care.
Recognitions of Our Excellence
BSUPERIOR SYSTEM LTD. IS HONORED AND PROUD TO BE ONE OF THE FINALISTS FOR THE 2018 NORTH VANCOUVER CHAMBER BUSINESS EXCELLENCE AWARDS!
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