CRM Software Development in Energy and Utilities

Our CRM software solutions in energy and utilities offer a comprehensive suite of tools and capabilities specifically designed to address the challenges faced by these businesses. Its implementation can lead to improved customer satisfaction, operational efficiencies, and strategic advantages in a competitive market.

Why should Energy and Utilities Businesses use CRM software?

Here are the benefits that CRM software offers, tailored to the distinct needs and challenges within these sectors:

CRM software empowered with machine learning algorithms can help sift through past data of the customer and predict with high accuracy the future energy demand. This would further help the energy and utility companies to regulate production to have more control over resource management.

We can design and offer targeted energy efficiency programs, segmenting customers according to the patterns of usage, preferences, and behaviours exhibited in their CRM systems. For instance, a utility could find customers who have high energy usage but do not have solar panels, and they offer incentives for specific solar panel installation.

Enhanced Grid Management and Response

CRM systems integrated with smart grid technologies could be used to monitor the grid in real time and instantaneously act in the case of problems such as outages or peak demand surges. This way, grid operations can be optimized.

Our services personalize billing and provide flexible payment with solutions CRM software. Our services create the capability to handle complex billing calculations involving time-of-use, peak demand charges, and others.

CRM systems send automatic communications to customers for scheduled and unscheduled outages, provide real-time updates on restoration efforts, and thereafter seek feedback on the impact on the customers. Such proactive communication strategies can provide transparency and build trust.

The other common requests coming from customers for energy and utility organizations include service connection requests, disconnection of services, and requests for service maintenance, among others. Requests are automated and streamlined through the use of CRM software.

Key Types Of CRM In Energy and Utilities

Key types of CRM systems used by this industry include:

Asset Management Integration CRM

Integrated with an asset management system, this CRM provides a full overview of all the company’s assets, including the status, geographic location, and history of maintenance.

Energy Billing Management CRM

Our services emphasize the streamlined operations of billing processes to ensure clear, accurate, and timely issues of bills to the customers. It shall also support the complexity required for the billing of energy, which may include variable rates, multi-tariff structure, and consumption-based billing.

Customer Engagement Platforms CRM

These are platforms aimed at enhancing the line of communication between the Energy and Utility Company and its customers. The platforms cover many channels, including email, social media, SMS, and web chat, at times with AI, among other new tech features.

Outage Detection and Management CRM

Outage Management CRMs are special tools for utilities to help detect, respond, and resolve service interruptions more quickly. The systems are coordinated with the grid monitoring systems and notify customers about detected failures right in the mode of their appearance.

Contact Us

Contact us today at –– and speak with our specialist.